IT Operations Consulting
ITSM and ITOM expertise from someone who's lived it across government and enterprise.
With extensive hands-on ITSM and ITOM experience across federal departments, Crown corporations, and private enterprises, we bring practical expertise to your IT operations challenges. We don't just know the frameworks. We've implemented and optimized them in environments just like yours.
Whether you're struggling with service management platform adoption, drowning in tickets, or trying to mature your ITSM capabilities, we can help. We've seen what works, what doesn't, and how to get from where you are to where you need to be.
What You'll Achieve
How We Get There
- Service management platform strategy and optimization
- ITSM tool selection and implementation advisory
- ITIL-aligned process design and improvement
- Incident, problem, and change management frameworks
- Service catalog design and implementation
- Service level agreement development
- IT operations maturity assessments
- ITSM process health checks
- Service management capability reviews
- Continual service improvement programs
- Knowledge management system design
Quick Start Options
Not ready for a full engagement? Start smaller with a rapid assessment.
IT Ops Maturity Score
Start with a quick maturity baseline. Our IT Operations Maturity Assessment scores your ITSM capability across key dimensions and shows you exactly where the gaps are.
Related Work
Enterprise Observability Service Definition
Built an ITSM/ITIL-based service definition framework to transform 12+ fragmented monitoring tools into a unified observability platform, reducing MTTR by 40% and saving $1.4M/year in tool consolidation.
Availability Management Framework
Built an advanced availability calculation methodology replacing outdated uptime metrics with business-impact-focused reporting, improving reporting accuracy from 62% to 98%.
Log Management Assessment & Rationalization Plan
Ran a log management assessment across 200+ healthcare applications to address uncontrolled log sprawl, PII exposure risks, and $1.2M/year in wasted storage costs. Found 47% log duplication and established standardized schemas across 15 hospital networks.
Unified Insights Team Charter
Designed the operating model for a Unified Insights capability consolidating three separate monitoring teams and enabling AIOps, reducing root cause analysis time from 8 hours to 45 minutes.
IT Operations Maturity Assessment
Performed an IT operations maturity assessment across ITSM, ITOM, and service management capabilities for a Crown corporation, identifying critical process gaps and delivering a prioritized 18-month improvement roadmap.
Interim Technology Leadership
Provided embedded interim technology leadership for a municipal transit authority during a critical 6-month vacancy, stabilizing IT operations, completing a stalled ERP migration, and establishing the foundation for permanent leadership succession.
IT Operations Documentation Program
Delivered an IT operations documentation program for a federal shared services department, producing a comprehensive library of runbooks, SOPs, and knowledge articles in weeks using AI-accelerated delivery. Cleared 3 years of documentation debt and reduced new staff onboarding time from 5 months to 6 weeks.
IT Modernization Program Delivery
Led delivery of a 4-workstream IT modernization program for a Crown corporation, coordinating 3 vendors and 28 internal staff across ITSM replacement, network refresh, cloud migration, and endpoint modernization. Delivered all workstreams within budget and 2 weeks ahead of the 14-month program timeline.
Related Guides
Practical resources to help you make informed decisions.
How to Choose an IT Operations Consultant for Canadian Government
A practitioner's guide to selecting an IT operations consultant for Canadian federal departments and Crown corporations. Covers ITSM, ServiceNow, procurement vehicles, and evaluation criteria.
Building an Observability Strategy for Government in 2026
How to build an observability strategy for Canadian federal departments and Crown corporations. Covers tool rationalization, AIOps readiness, the three pillars of observability, and government-specific considerations.
Why Organisations Are Choosing Boutique IT Consultants Over Big Firms
Why government departments, startups, and growing companies are choosing boutique IT consultants over big firms. Covers cost advantages, senior delivery models, accountability, and evaluation criteria.
AIOps Maturity Assessment: A Framework for Enterprise IT Operations
A practical AIOps maturity assessment framework for enterprise IT operations. Covers 5 maturity levels, 8 assessment dimensions, prerequisites, and choosing an AIOps consultant. Applicable to government, private sector, and growing companies.
Boutique IT Consultant vs Big Consulting Firm for Government: What to Consider
Comparing boutique IT consultants and large consulting firms for Canadian government projects. Day rates, delivery models, procurement, and when each option fits best.
Does Your Startup Need a Fractional CTO? A Practical Guide
When to hire a fractional CTO vs full-time. Cost, scope, and what to look for. Practical guide for startups and growing companies in Canada.
Setting Up IT Operations for a Growing Company: What You Actually Need
Setting up incident management, monitoring, and documentation for companies outgrowing ad-hoc IT. Practical guide for 20-100 employee companies.
Fractional CTO vs Full-Time CTO vs Managed Service Provider: Which Does Your Company Need?
Side-by-side comparison: fractional CTO, full-time CTO, and managed service provider. Cost, scope, and when each makes sense.
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