Our Work
Case studies and portfolio from IT consulting and digital platform projects. See how we've helped organizations like yours.
SOCCA Canada
Complete digital platform for Canada's national 6-a-side football federation
Full digital platform build for Canada's national 6-a-side football federation. Tournament management, registration with payments, and bilingual implementation.
Enterprise Observability Service Definition
Global Financial Services Organization (Private Sector)
Built an ITSM/ITIL-based service definition framework to transform 12+ fragmented monitoring tools into a unified observability platform, reducing MTTR by 40% and saving $1.4M/year in tool consolidation.
Availability Management Framework
Federal Government, Department of National Revenue
Built an advanced availability calculation methodology replacing outdated uptime metrics with business-impact-focused reporting, improving reporting accuracy from 62% to 98%.
Log Management Assessment & Rationalization Plan
Provincial Government, Ontario Ministry of Health
Ran a log management assessment across 200+ healthcare applications to address uncontrolled log sprawl, PII exposure risks, and $1.2M/year in wasted storage costs. Found 47% log duplication and established standardized schemas across 15 hospital networks.
Observability Platform Transition Strategy
Municipal Government, Infrastructure Division
Developed the procurement and transition strategy to move a municipal government from a vendor-managed monitoring service to an enterprise-owned observability platform, saving $320K/year and enabling full ServiceNow integration.
Unified Insights Team Charter
Regional Insurance Provider (Small Business, 500 Employees)
Designed the operating model for a Unified Insights capability consolidating three separate monitoring teams and enabling AIOps, reducing root cause analysis time from 8 hours to 45 minutes.
IT Operations Maturity Assessment
Crown Corporation, National Infrastructure Agency
Performed an IT operations maturity assessment across ITSM, ITOM, and service management capabilities for a Crown corporation, identifying critical process gaps and delivering a prioritized 18-month improvement roadmap.
Observability Maturity Assessment
Federal Government, Regulatory Compliance Agency
Performed an observability maturity assessment for a federal regulatory agency, evaluating monitoring coverage, alerting effectiveness, and AIOps readiness across 300+ applications supporting critical compliance operations.
Ongoing Strategic IT Advisory
National Non-Profit Sports Federation
Provided ongoing strategic IT advisory services to a national sports federation working through digital transformation, vendor selection, and technology governance. CTO-level guidance without the full-time overhead.
Interim Technology Leadership
Municipal Government, Transit Authority
Provided embedded interim technology leadership for a municipal transit authority during a critical 6-month vacancy, stabilizing IT operations, completing a stalled ERP migration, and establishing the foundation for permanent leadership succession.
Platform Selection Advisory
Crown Corporation, National Energy Regulator
Provided independent platform selection advisory for a Crown corporation evaluating enterprise service management platforms, guiding the organization through a structured evaluation of 5 vendors to a confident decision that avoided a projected $600K implementation misfit.
ITSM Platform Requirements & RFP Development
Federal Government, Department of Fisheries & Marine Services
Led requirements gathering and RFP development for a federal department replacing their legacy ITSM platform. We conducted 32 stakeholder interviews across 8 business units and produced evaluation-ready procurement documentation that attracted 6 qualified vendor responses.
IT Operations Documentation Program
Federal Government, Shared Services Department
Delivered an IT operations documentation program for a federal shared services department, producing a comprehensive library of runbooks, SOPs, and knowledge articles in weeks using AI-accelerated delivery. Cleared 3 years of documentation debt and reduced new staff onboarding time from 5 months to 6 weeks.
Automated Compliance Reporting Pipeline
Provincial Government, Environmental Compliance Agency
Designed and implemented an automated compliance reporting pipeline for a provincial environmental agency, replacing a manual process that consumed 120+ staff hours per month with an automated workflow delivering reports in under 4 hours with zero manual data handling.
IT Modernization Program Delivery
Crown Corporation, National Transportation Authority
Led delivery of a 4-workstream IT modernization program for a Crown corporation, coordinating 3 vendors and 28 internal staff across ITSM replacement, network refresh, cloud migration, and endpoint modernization. Delivered all workstreams within budget and 2 weeks ahead of the 14-month program timeline.
AI Readiness Assessment & Governance Framework
Crown Corporation, National Infrastructure Investment Agency
Delivered an AI readiness assessment and governance framework for a Crown corporation preparing to adopt AI across operations. Completed 4 Algorithmic Impact Assessments, established the organization's first AI acceptable use policy, and identified 22 practical AI use cases, 8 approved for immediate pilot.
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